From the very moment we arrived, we were greeted by
genuinely happily-smiling faces and warm, receptive embraces telling us
“Welcome home”. Pretty hard to argue
with that. Every single person from the
morning grounds crew and housekeeping staff to the hands-on owner and
management team, were happy to have to us there and eager to make us feel a
whole-new level of comfortable.
Having
worked in the service industry, I was practically startled by how attentive yet
polite the workers were at the resort.
They personalized our room scents and offered our choice of pillow
selections. We were constantly offered
assistance without feeling guilted into enjoying our relaxation. We wrote down quite a few names of the employees,
many to recommend to other travelers, some we have stayed in contact with
since, and others to be sure that they received recognition for their
outstanding service.
This is
Alex from Gaviotas bar, which was our favorite place to hangout at El Dorado
Royale. Whether during an afternoon
party with a live band, or a relaxing evening where we had the place to
ourselves, Alex and the rest of the staff took extraordinary care of us. There are other beaches in the world, and you
could find similar-tasting food if you hunted, but I challenge that you would
be hard-pressed to find a staff any where near the level of quality and
expertise of that at El Dorado Royale.
Sam
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